General Questions
How We Got Started
Our Founder’s Inspiration
Ageless Care Solutions was born from the heartfelt desire to provide reliable and compassionate care for seniors. Our founder, Latoya Hoosang, was inspired to create this service after recognizing the need for assistance in caring for her own mother. Witnessing firsthand the challenges faced by working families in managing their busy schedules while ensuring their loved ones’ well-being, Latoya envisioned a solution that would alleviate these burdens and provide much-needed support.
A Family-Driven Mission
At Ageless Care Solutions, we extend our care and compassion beyond our clients, embracing a strong family-oriented culture. Latoya Hoosang shares her passion for life with her devoted husband, beloved children, and two adored grandchildren. Her culinary expertise brings joy and connection to her family and friends, reflecting her unwavering dedication to fostering meaningful relationships.
What services does Ageless Care Solutions offer?
Ageless Care Solutions offers a range of concierge services tailored to meet the needs of seniors, including on-demand transportation, groceries, prescriptions, home services, meal deliveries, virtual events, and wellness care calls.
How do I request a service?
Simply select the service you need, and we will match you with a qualified provider or driver. Our system responds within seconds to coordinate the service.
Is a smartphone required to use Ageless Care Solutions services?
No, a smartphone is not required. You can access our services by calling our dedicated number, where you can speak to a live operator who will assist with your request.
Can I schedule services in advance?
Yes! You can schedule services in advance based on your preferences, allowing for seamless planning and peace of mind.
What areas does Ageless Care Solutions cover?
We serve various regions and are continuously expanding. Please contact us to find out if our services are available in your area.
Are your drivers and service providers screened?
Yes, all drivers and service providers undergo a comprehensive screening process, including background checks and assessments, to ensure they meet our high standards of care and professionalism.
How can I pay for services?
Payment options vary by service, but most can be prepaid directly to the vendor (such as pharmacies or grocery stores). For other services, we’ll provide instructions when scheduling.
What if I have an issue with my service?
We’re here to help! If you experience any issues, call our support team at 239-236-2386, and we’ll work to resolve the matter promptly.
Can I modify my order or service request after booking?
Yes, if you need to make changes to a booked service, please call us as soon as possible at 239-236-2386. We’ll do our best to accommodate adjustments like updating pick-up locations or adding items to a grocery order.
How can I receive updates or notifications about my service?
You can receive updates via phone call, email, or text message based on your preference. Our team will keep you informed at key points, such as when your driver or delivery is on the way.
Are there any discounts or special rates for recurring services?
Yes, we offer discounts for clients who schedule recurring services, such as weekly grocery or meal deliveries. Contact our team for more details on membership options that can save you on regular services.
What happens if my service or ride is delayed?
In case of delays, our team will notify you as soon as possible and provide an updated estimated time of arrival. We work with trusted providers to minimize any disruptions and make adjustments as needed.
How do you ensure the quality of your service providers?
All Ageless Care Solutions service providers undergo a rigorous vetting process, including background checks, experience verification, and regular quality assessments. We also encourage client feedback to continuously improve our services.
Can I arrange services on behalf of a family member?
Yes, you can arrange services on behalf of a loved one. We offer flexible options for caregivers and family members to manage services for seniors.
Do you have a referral program?
Yes, we offer a referral program for clients who recommend Ageless Care Solutions to others. Please contact our team for details on referral benefits and how to participate.
Are there service options for clients with limited mobility?
Yes, our services are designed to be accessible to clients with various mobility needs. We can arrange transportation with assistance options and offer special care for in-home services to ensure comfort and accessibility.
How do I set up repeat orders or save service preferences?
You can easily set up repeat orders and save your preferences on our website. This ensures that your requests are as convenient as possible.
Is there a way to leave feedback about my experience?
Absolutely! We value feedback and strive to improve with each interaction. After your service, you can leave feedback by calling us or filling out a feedback form online. Your input helps us enhance our offerings and better serve our clients.
How do I sign up for Wellness Care Calls?
Signing up is easy! Call us at 239-236-2386, and we’ll help you set up a personalized plan that suits your loved one’s needs.
Is there a contract or long-term commitment required?
No long-term contracts are required! You can choose a plan that works best for you and adjust or cancel at any time.
Rides
Can I request a specific driver or service provider?
While we can’t guarantee the same driver or provider each time, we’ll make a note of any preferences you have and do our best to match you with familiar providers whenever possible.
Who are the drivers?
We collaborate with experienced and caring drivers who undergo thorough screening. We ensure that each driver is properly vetted and committed to providing safe, high-quality transportation. Our team monitors every ride to ensure a seamless experience for our clients.
Meals
Can you accommodate dietary restrictions for meal deliveries?
Absolutely! We can accommodate dietary restrictions for meal deliveries based on your preferences or medical needs.
How are meal orders packaged to ensure food safety?
We prioritize safety in every meal delivery. Our partner restaurants package meals securely, and our drivers are trained in safe handling practices to ensure your food arrives fresh and protected.
Groceries
How quickly can I get a grocery delivery?
Typically, we aim to fulfill grocery deliveries within 1-2 hours, depending on your location and item availability. You’ll receive updates on your order status.
Can I request specific grocery items?
Yes, you can request specific grocery items, including fresh produce, pantry staples, and household essentials. Availability may vary based on store stock.
Do you offer same-day grocery delivery?
Yes, we provide same-day grocery delivery whenever possible. To ensure timely service, we recommend placing orders earlier in the day.
Can I schedule recurring grocery deliveries?
Yes, we offer recurring grocery delivery services. You can set up a weekly or bi-weekly delivery schedule based on your needs.
Do you assist with grocery shopping for specialty diets?
Yes, we can help select grocery items based on dietary restrictions, such as low-sodium, gluten-free, or diabetic-friendly foods.
How do I pay for my groceries?
You can prepay directly with the store or authorize us to handle payment through an approved process. Our team will provide details based on your preferred method.
Prescriptions
How quickly can I get a prescription delivery?
We strive to deliver prescriptions within 1-2 hours, depending on pharmacy processing times and location. You will receive updates throughout the process.
Can you deliver over-the-counter medications and supplements?
Yes, we deliver over-the-counter (OTC) medications, vitamins, and other non-prescription supplements.
Are narcotics or controlled substances allowed for delivery?
No, we do not deliver narcotics or controlled substances due to strict legal regulations. This policy ensures compliance and prioritizes patient safety.
Why are narcotics and controlled substances restricted from delivery?
The delivery of controlled substances is governed by federal and state regulations. To ensure compliance and security, we do not provide this service.
How can I request prescription delivery?
Simply contact our team with your prescription details, and we will coordinate with your pharmacy for a prompt and secure delivery. Your information will be handled in compliance with HIPAA guidelines to protect your privacy.
Do you require a prescription for medication delivery?
Yes, a valid prescription is required for all prescription medication deliveries. We work directly with licensed pharmacies to verify and process orders.
How is my personal health information protected?
We follow HIPAA regulations to ensure that your medical information remains private and secure throughout the delivery process.
Home Services
Can I get assistance with personal errands or tasks beyond the listed services?
Yes! Our concierge service can help with a wide variety of tasks. Just let us know your needs, and we will work to accommodate them.
How do you handle special instructions for deliveries, like fragile items?
When you place an order, you can specify any special handling instructions, like “leave at the front door” or “deliver to the side entrance.” We relay these instructions to drivers and confirm they’re followed.
Are walkers and wheelchairs allowed?
Walkers and foldable wheelchairs are welcome as long as clients can transfer into the vehicle independently. We’ll confirm with drivers beforehand to ensure they’re comfortable with these requests. Make sure to notify our team so we can add the appropriate notes to the client’s profile.
What are Wellness Care Calls?
Wellness Care Calls are scheduled check-in calls designed to provide emotional support, medication reminders, appointment management, and safety monitoring for seniors and individuals needing extra care. These calls help ensure their well-being while providing peace of mind to family members.
Who can benefit from Wellness Care Calls?
Our calls are ideal for:
- Seniors living alone
- Individuals with chronic conditions or disabilities
- Those needing medication and appointment reminders
Anyone who could benefit from companionship and regular check-ins
How often do Wellness Care Calls take place?
We offer flexible scheduling options, including daily, weekly, or customized call frequencies based on individual needs.
What types of reminders are included in the calls?
Our calls include:
- Wake-up reminders
- Medication reminders
- Appointment reminders
- Wellness check-ins and emotional support
Can family members receive updates from these calls?
Yes! We can provide updates to designated family members or caregivers regarding wellness check results, missed medications, or any concerns that arise.
What happens if my loved one doesn’t answer the call?
If a client does not answer, we will attempt to reach them multiple times. If they remain unresponsive, we will follow a pre-arranged emergency protocol, which may include notifying family members or emergency contacts.
Are these calls automated or from a live person?
All our Wellness Care Calls are made by real, compassionate professionals who genuinely care about each client’s well-being.
Can I customize the topics discussed during the calls?
Absolutely! We can tailor calls to include specific reminders, well-being check-ins, or even friendly conversations based on the client’s needs.
Driver FAQ
Who are the drivers?
We collaborate with experienced and caring drivers who undergo thorough screening. We ensure that each driver is properly vetted and committed to providing safe, high-quality transportation. Our team monitors every ride to ensure a seamless experience for our clients.
Partnership FAQ
How can we collaborate?
To start a partnership, simply fill out the form on our Business Partnerships page. We’re excited to connect with you!
What is the billing process?
We offer two billing options: you can provide a debit/credit card, and we will charge it at the end of each ride, or we can invoice you in advance for a month’s worth of services.
How do I sign people up for my program?
When you create an account with us, we give you a unique registration page. Anyone you refer through this page will be automatically enrolled in the subsidy or service program that you’ve set up.
How does insurance and liability work?
We partner with trusted on-demand transportation providers, ensuring that every ride is covered by comprehensive insurance policies. These policies protect the rider, driver, and any third parties involved in the event of an accident, including liability coverage and uninsured/underinsured motorist protection.
What do clients need to use Ageless Care Solutions?
Clients simply need a phone capable of calling our support line. We recommend using a cell phone for easy communication, but a landline will also work.
Is there any liability risk when using Ageless Care Solutions?
The liability risk is no different than that of any standard ride. We prioritize the safety of our clients and drivers, ensuring that all rides meet the necessary safety standards. If you need assistance with any special requests, like loading a walker or wheelchair, we’ll communicate this clearly, and you’ll have the option to cancel at any time.