General Questions
What do I need to be able to use your services?
Any phone that can call (239)236-2386 and that can generate tones by the press of a button. We highly recommend riders have a cell phone so you can always be reached during the ride event. We use your Caller ID to identify who you are so make sure you’ve registered any number you might call from on your account. You may ask us to modify your account by calling (239) 236-2386 and speaking with an operator. You do not need an app or smartphone to use Ageless! We keep things simple.
How do I register?
Get ready for your first ride by registering at
info@agelesscares.com and choosing a membership plan or by calling us toll-free at (239) 236-2386 and Press 0 to speak to one of our operators who would be happy to assist you with registering.
Do I have to be an older adult to use AgelessCareSolutions?
No. The only age restriction is that we cannot order rides for persons under 18 years of age.
What are Ageless hours of operation?
You can request a ride through Ageless and speak to an operator 24/7.
How do I cancel my account?
To cancel the account, please Call and Press 0 to speak with an operator.
Do I get a refund when I cancel?
Charges paid by you are final and non-refundable, unless otherwise determined by Ageless. You must call our (239) 236-2386 number to request a refund.
Find an Advisor FAQ
Why should I seek assistance from a local advisor?
Seeking assistance from a local advisor ensures that you have access to expert knowledge about senior care options available in your specific area. Advisors can provide personalized recommendations based on your unique needs and preferences, ultimately helping you make informed decisions regarding the care of yourself or your loved ones.
How do I start the process of finding a local advisor?
To start the process of finding a local advisor, simply fill out our
contact form or contact our hotline. Our team will guide you through the initial steps and set up a consultation to understand your needs better.
What information should I have ready before contacting a local advisor?
It’s helpful to have information about the level of care needed, any specific health conditions, location preferences, and budget considerations. The more details you can provide, the better the advisor can tailor their recommendations to meet your unique requirements.
How is a local advisor matched to my needs?
Our team will carefully match you with a local advisor based on the information you provide. We consider your specific care needs, location, preferences, and any other relevant details to ensure a suitable match for your requirements.
Is there a cost associated with consulting a local advisor?
We provide the service of connecting you with a local advisor at no cost to you. Our priority is to assist you in finding the best care solutions, and your consultation with the advisor is free of charge.
How long does the process typically take from inquiry to connecting with a local advisor?
The timeline can vary based on various factors such as your availability, the advisor’s schedule, and the complexity of your care needs. Typically, we strive to connect you with an advisor within a few days of your initial inquiry.
Can I request a follow-up with the advisor after the consultation?
Absolutely! We encourage ongoing communication with your advisor to address any additional questions or concerns you may have. Your advisor will be there to support you throughout the decision-making process and beyond.
How do I get started in finding a local advisor?
To get started and find a local advisor, fill out our
contact form or call our hotline. We’re here to assist you in every step of this important journey in senior care.
Meals
Can you accommodate dietary restrictions for meal deliveries?
Absolutely! We can accommodate dietary restrictions for meal deliveries based on your preferences or medical needs.
How are meal orders packaged to ensure food safety?
We prioritize safety in every meal delivery. Our partner restaurants package meals securely, and our drivers are trained in safe handling practices to ensure your food arrives fresh and protected.
How long does meal delivery take?
Meal delivery typically takes between 20 to 90 minutes, depending on how long the restaurant takes to prepare your food and the delivery distance.
Can I order food outside of business hours?
Yes! Thanks to our automated system, you can place meal requests 24/7 — even outside of business hours — by selecting from your saved or past orders.
Can I tip my delivery person?
Absolutely. Tipping is encouraged and can be done when you place your order or directly in cash when the driver delivers your meal.
Can you save my favorite meals for future orders?
Yes, and a great idea! We can save up to seven meal requests in your account, making it easier and faster to place future orders using our automated system.
What if I have a food allergy or dietary restriction?
Just let us know when you place your order. We’ll communicate your allergies or dietary needs directly to the restaurant to help ensure your meal is prepared safely and appropriately.
I’m not sure what restaurants are in my area. Can you help?
Of course! We can mail or email menus from nearby restaurants to help you explore your options and find something delicious.
How do I report an issue with my food order?
We want every meal to be just right. If there’s an issue with your order, please contact our Gourmet Department within 24 hours of delivery:
Phone: (239) 236-2386
Timely reporting helps us advocate for you and resolve the issue more effectively.
What is the resolution process?
Once we receive your concern, our support team will forward it to the appropriate restaurant or delivery partner. As soon as we have an update or resolution, we’ll contact you by phone.
Please note:
We are unable to address concerns about orders that are more than 24 hours old.
What are your meal ordering hours?
Our Gourmet Department is available 7 days a week, with access to our automated ordering system 24/7.
Eastern Time: 8:00 AM – 12:00 AM
Central Time: 7:00 AM – 11:00 PM
Rides
Can I request a specific driver or service provider?
While we can’t guarantee the same driver or provider each time, we’ll make a note of any preferences you have and do our best to match you with familiar providers whenever possible.
Who are the drivers?
We collaborate with experienced and caring drivers who undergo thorough screening. We ensure that each driver is properly vetted and committed to providing safe, high-quality transportation. Our team monitors every ride to ensure a seamless experience for our clients.
What should I know when accepting a ride for an older adult through Ageless Care Solutions?
Many people arranging rides for older loved ones often overlook whether the driver is comfortable assisting seniors. At Ageless Care Solutions, we prioritize making sure every driver understands that the ride is for an older adult. When we request a ride, like an UberASSIST, we always confirm the driver is comfortable with the request before finalizing.
Our ride requests will appear with the tag “AgelessCareSolutions.” If at any point you’re not comfortable with the request, simply text “cancel” and we’ll handle the cancellation on our end, ensuring your rating isn’t affected. We’ll also remember your preference and avoid matching you with similar rides in the future.
Am I required to assist passengers with mobility or getting in and out of the car?
No, you’re not obligated to assist passengers physically, especially since platforms like Uber and Lyft provide curb-to-curb services. However, we may inform you in advance if a rider has a walker, wheelchair, or other mobility equipment so you can decide whether your vehicle has the space and you’re comfortable with the ride. If not, text us “cancel” and we’ll promptly remove the request from your queue with no impact to your record.
Why don’t these riders book their own rides?
Many of our clients either don’t own a smartphone or are not comfortable using ride-hailing apps on their own. Some also use assistive devices or require specific accommodations. Ageless Care Solutions acts on their behalf, coordinating rides, sharing preferences with drivers, and making sure the pick-up process is smooth and well communicated.
Will I be liable if something happens during the ride?
Driving for an Ageless Care Solutions customer carries the same liability as any other ride through a platform like Uber or Lyft. You’re not expected to physically assist anyone into the car, and if a walker or foldable wheelchair is involved, we’ll let you know beforehand. You’re fully protected under standard third-party liability coverage provided by the rideshare company.
Do I get compensated for providing extra assistance?
At this time, there’s no automatic compensation for additional help, but many of our riders are encouraged to offer cash tips, especially if you go above and beyond by waiting, helping with items, or providing exceptional care.
How can I provide feedback about the experience?
We value and welcome driver feedback! If you have suggestions or comments, feel free to reach out to us at [insert your business email here]. Your input helps us improve our service for everyone.
Will I be liable if something happens during the ride?
Driving for an Ageless Care Solutions customer carries the same liability as any other ride through a platform like Uber or Lyft. You’re not expected to physically assist anyone into the car, and if a walker or foldable wheelchair is involved, we’ll let you know beforehand. You’re fully protected under standard third-party liability coverage provided by the rideshare company.
What are the benefits of driving for Ageless Care Solutions clients?
We understand that helping seniors may take a little extra care, but many drivers tell us it’s one of the most rewarding parts of their day. Here’s why:
- Our clients are often polite, grateful, and respectful.
- Most rides happen during off-peak times, which can help fill slower periods.
- In less busy areas, our service often creates consistent ride opportunities.
- We clearly communicate our customers’ needs, so there are no surprises.
Groceries
How quickly can I get a grocery delivery?
Typically, we aim to fulfill grocery deliveries within 1-2 hours, depending on your location and item availability. You’ll receive updates on your order status.
Can I request specific grocery items?
Yes, you can request specific grocery items, including fresh produce, pantry staples, and household essentials. Availability may vary based on store stock.
Do you offer same-day grocery delivery?
Yes, we provide same-day grocery delivery whenever possible. To ensure timely service, we recommend placing orders earlier in the day.
Can I schedule recurring grocery deliveries?
Yes, we offer recurring grocery delivery services. You can set up a weekly or bi-weekly delivery schedule based on your needs.
Do you assist with grocery shopping for specialty diets?
Yes, we can help select grocery items based on dietary restrictions, such as low-sodium, gluten-free, or diabetic-friendly foods.
How do I pay for my groceries?
You can prepay directly with the store or authorize us to handle payment through an approved process. Our team will provide details based on your preferred method.
Can I schedule grocery deliveries in advance?
Absolutely! If you’d like to set up a recurring grocery schedule, give us a call at (239) 236-2386 (Press 6) or email info@agelesscares.com. This is especially useful when placing orders for someone else.
Can I tip the person delivering my groceries?
Yes, tips are encouraged! You can tip when placing your order over the phone or give a cash tip directly to the driver at delivery.
What if something on my grocery list isn’t available in the store
We recommend giving us a list of backup items or preferred substitute brands. This helps the shopper make the best alternative choice if your item is out of stock. We’ll save your preferences for future orders too.
Can you save my grocery list for future use?
Definitely! We’re happy to store your shopping list so you can reorder more quickly next time.
Can I order more than just groceries?
Yes! In addition to groceries, we can help you purchase vitamins and household essentials. Just call (239) 236-2386 and Press 6.
How will I know when my groceries are arriving?
You can choose immediate delivery (usually within 3 hours) or schedule it for later. We’ll notify you once your order is on the way.
How do I report a problem with my grocery delivery?
We’re committed to getting things right. If something went wrong with your order, please contact our Grocery team within 24 hours of delivery.
Call us at (239) 236-2386 (Press 8) or email us at agelesscares.com so we can help resolve the issue.
What happens after I report a problem?
After you contact us, our team will review the issue and pass it along to our partner. Once a resolution is reached, we’ll update you via email.
Note: Orders older than 7 days cannot be disputed.
What are your grocery service hours?
We’re here for you every day of the week!
Eastern Time: 8:00 AM – 9:00 PM
Central Time: 7:00 AM – 8:00 PM
Prescriptions
How quickly can I get a prescription delivery?
We strive to deliver prescriptions within 1-2 hours, depending on pharmacy processing times and location. You will receive updates throughout the process.
Can you deliver over-the-counter medications and supplements?
Yes, we deliver over-the-counter (OTC) medications, vitamins, and other non-prescription supplements.
Are narcotics or controlled substances allowed for delivery?
No, we do not deliver narcotics or controlled substances due to strict legal regulations. This policy ensures compliance and prioritizes patient safety.
Why are narcotics and controlled substances restricted from delivery?
The delivery of controlled substances is governed by federal and state regulations. To ensure compliance and security, we do not provide this service.
How can I request prescription delivery?
Simply contact our team with your prescription details, and we will coordinate with your pharmacy for a prompt and secure delivery. Your information will be handled in compliance with HIPAA guidelines to protect your privacy.
Do you require a prescription for medication delivery?
Yes, a valid prescription is required for all prescription medication deliveries. We work directly with licensed pharmacies to verify and process orders.
How is my personal health information protected?
We follow HIPAA regulations to ensure that your medical information remains private and secure throughout the delivery process.
Can I schedule grocery deliveries in advance?
Absolutely! If you’d like to set up a recurring grocery schedule, give us a call at (239) 236-2386 (Press 6) or email info@agelesscares.com. This is especially useful when placing orders for someone else.
Can I tip the person delivering my groceries?
Yes, tips are encouraged! You can tip when placing your order over the phone or give a cash tip directly to the driver at delivery.
What if something on my grocery list isn’t available in the store
We recommend giving us a list of backup items or preferred substitute brands. This helps the shopper make the best alternative choice if your item is out of stock. We’ll save your preferences for future orders too.
Can you save my grocery list for future use?
Definitely! We’re happy to store your shopping list so you can reorder more quickly next time.
Can I order more than just groceries?
Yes! In addition to groceries, we can help you purchase vitamins and household essentials. Just call (239) 236-2386 and Press 6.
How will I know when my groceries are arriving?
You can choose immediate delivery (usually within 3 hours) or schedule it for later. We’ll notify you once your order is on the way.
How do I report a problem with my grocery delivery?
We’re committed to getting things right. If something went wrong with your order, please contact our Grocery team within 24 hours of delivery.
Call us at (239) 236-2386 (Press 8) or email us at agelesscares.com so we can help resolve the issue.
What happens after I report a problem?
After you contact us, our team will review the issue and pass it along to our partner. Once a resolution is reached, we’ll update you via email.
Note: Orders older than 7 days cannot be disputed.
What are your grocery service hours?
We’re here for you every day of the week!
Eastern Time: 8:00 AM – 9:00 PM
Central Time: 7:00 AM – 8:00 PM
Home Services
What services do you offer for seniors aging in place?
We help with home modifications, in-home healthcare, therapy services, transportation, and daily living assistance to ensure seniors stay comfortable and independent at home.
How do I arrange in-home care for a loved one?
Call us at (239) 236-2386, and our Senior Care Advisors will guide you through the process of finding trusted home healthcare providers that match your needs.
What types of home modifications can help seniors age in place?
We can assist with widening doorways and installing grab bars, ramps, and smart safety devices to make homes safer for seniors.
Who can benefit from your in-home care services?
Any senior who wishes to live independently at home and needs assistance with daily tasks, healthcare, or home safety modifications can benefit from our services.
Where are your in-home care services available?
Our services are available throughout Florida. Contact us to see if we offer care in your area.
How do you ensure quality care for seniors?
We work with highly trained, experienced providers and closely monitor care to ensure it meets the highest standards.
Can I customize in-home care services for my loved one?
Yes, our services are personalized to meet the unique needs of each senior, whether it’s daily assistance, therapy, or home modifications.
What kind of therapy services do you arrange for seniors?
We help arrange physical therapy and occupational therapy services to support mobility, independence, and recovery.
Can I get assistance with personal errands or tasks beyond the listed services?
Yes! Our concierge service can help with a wide variety of tasks. Just let us know your needs, and we will work to accommodate them.
How do you handle special instructions for deliveries, like fragile items?
When you place an order, you can specify any special handling instructions, like “leave at the front door” or “deliver to the side entrance.” We relay these instructions to drivers and confirm they’re followed.
Are walkers and wheelchairs allowed?
Walkers and foldable wheelchairs are welcome as long as clients can transfer into the vehicle independently. We’ll confirm with drivers beforehand to ensure they’re comfortable with these requests. Make sure to notify our team so we can add the appropriate notes to the client’s profile.
What are Wellness Care Calls?
Wellness Care Calls are scheduled check-in calls designed to provide emotional support, medication reminders, appointment management, and safety monitoring for seniors and individuals needing extra care. These calls help ensure their well-being while providing peace of mind to family members.
Who can benefit from Wellness Care Calls?
Our calls are ideal for:
- Seniors living alone
- Individuals with chronic conditions or disabilities
- Those needing medication and appointment reminders
Anyone who could benefit from companionship and regular check-ins
How often do Wellness Care Calls take place?
We offer flexible scheduling options, including daily, weekly, or customized call frequencies based on individual needs.
What types of reminders are included in the calls?
Our calls include:
- Wake-up reminders
- Medication reminders
- Appointment reminders
- Wellness check-ins and emotional support
Can family members receive updates from these calls?
Yes! We can provide updates to designated family members or caregivers regarding wellness check results, missed medications, or any concerns that arise.
What happens if my loved one doesn’t answer the call?
If a client does not answer, we will attempt to reach them multiple times. If they remain unresponsive, we will follow a pre-arranged emergency protocol, which may include notifying family members or emergency contacts.
Are these calls automated or from a live person?
All our Wellness Care Calls are made by real, compassionate professionals who genuinely care about each client’s well-being.
Can I customize the topics discussed during the calls?
Absolutely! We can tailor calls to include specific reminders, well-being check-ins, or even friendly conversations based on the client’s needs.
What types of home services can you help me find?
We can connect you with trusted professionals for just about anything — from landscapers and plumbers to pet sitters, handymen, painters, furniture assemblers, and even mobile nail technicians. Whether it’s a simple task like changing a light bulb or something bigger like a roof repair, Ageless is here to help. We’ll research reliable providers near you and work within your budget.
What if the service I need isn’t listed?
No problem! Just give us a call. We’re happy to look into it for you, and if you’re looking for it, chances are someone else might need it too.
When is the Home Service department available?
Our team is here to help 7 days a week:
Eastern Time: 8:00 AM – 8:00 PM
Central Time: 7:00 AM – 7:00 PM
Driver FAQ
Who are the drivers?
We collaborate with experienced and caring drivers who undergo thorough screening. We ensure that each driver is properly vetted and committed to providing safe, high-quality transportation. Our team monitors every ride to ensure a seamless experience for our clients.
When can I talk to an operator?
Anytime! Operators are available 24/7. Just call and press 0 to get help, quotes, or schedule a ride.
How much does it cost?
Ageless Care Solutions charges a $0.27 per-minute concierge fee (starting from the beginning of your ride) plus the TNC’s fare. The concierge fee supports our 24/7 call center and tech operations.
How do I pay?
You don’t pay the driver directly. After your ride, your card on file is charged once for both:
- Our concierge fee
- The TNC fare (which we pay to them on your behalf)
You’ll receive a call or email with the breakdown of both charges.
Why is there a $70 deposit for prepaid cards?
It ensures enough funds are available for a round trip, especially if using a prepaid card.
Should I tip the driver?
Yes, especially if the driver waits or helps you. You can tip:
- In cash
- By calling us within 1 hour of the ride to add it to your card
What are TNCs?
TNCs (like Uber & Lyft) are regulated companies that connect passengers with independent drivers via smartphone apps. Ageless makes these services accessible to those without smartphones by handling the logistics for you.
Why not use TNCs directly?
Using TNCs on your own requires a smartphone, app knowledge, and a data plan. Drivers may also cancel or get lost. Ageless handles the ride coordination, tracks your location, updates trip info, and ensures you get where you need to go safely.
How does Ageless coordinate my ride?
We:
- Check if the driver/car meets your needs (mobility, space, comfort)
- Relay special instructions to the driver
- Monitor the ride and assist if problems arise
- Update destinations if needed
- Notify authorized contacts once your trip ends
Are walkers or wheelchairs allowed?
Yes, as long as you can transfer yourself into the car. Let us know so we can flag your account and inform the driver.
Is there a faster way to request a ride?
Yes. Just call and press 0 to bypass the menu and speak directly to an operator.
Can I cancel a ride?
Yes. Call and press 0 to cancel.
Note: Cancel within 2 minutes of a driver accepting to avoid TNC cancellation fees ($5–$10).
How to avoid no-show fees?
Be ready within 5 minutes of the driver’s arrival. Let us create pickup instructions for common locations to help avoid issues.
What if I have a complaint?
TNC-related complaint? We’ll contact the TNC for you to seek a refund.
Ageless-related complaint? Our support team resolves most issues in 3–5 business days.
Lost an item in a car?
Call us at (239) 236-2386 right away.
There’s a $20 return fee when the driver brings your item back (charged by the TNC). Most items are returned within 48 hours.
Accident protection?
You’re covered by the TNC’s insurance, as required by law. Ageless staff also carry vehicle insurance for any Ageless-operated rides in Florida.
Who should I give my destination to?
Usually, the driver. If there are issues, call us and press 0 to update your destination.
How long will I wait for a ride?
Most rides arrive within 15 minutes. Be ready to leave when you call. Delays may occur due to availability.
Can I schedule a ride in advance?
Yes. But for the most accurate experience, we recommend calling 15 minutes before your trip. You can also call ahead to schedule if needed.
Why are rides more expensive during peak demand?
TNCs adjust prices to attract more drivers during high demand. Prices usually return to normal within 5–10 minutes.
Can others ride with me?
Yes! Up to 4 passengers per car with no extra charge.
Will the driver wait during my appointment?
They can, but you’ll be charged for the wait time. It’s better to call us when you’re ready for pickup.
What kind of car will I ride in?
Usually a 4-door sedan. We can try to request a specific size if you have preferences—just let the operator know.
Are rides available in my area?
How far can I go?
You can ride up to 100 miles in any direction.
Do you do airport pickups?
Yes. Just meet the driver at your airport’s designated “Ride Sharing Pickup Location.” The operator or driver will guide you.
Can rideshare drivers cancel?
Yes. Drivers may cancel at any time. If that happens, we’ll be notified and will request another driver for you right away.
Can I be charged a fee if a rideshare driver cancels my ride?
While Ageless Care Solutions does not control rideshare company fees, in our experience, yes — a fee may be charged if a driver cancels your ride, especially if the driver has been waiting at your requested location for more than 5 minutes.
Is Ageless Care Solutions a transportation provider or a licensed Transportation Network Company (TNC)?
No. Ageless Care Solutions is not a transportation provider nor a licensed TNC. We help users of landlines, flip phones, and smartphones request rides from authorized TNCs and monitor ride status on their behalf.
Ageless Care Solutions does not own vehicles, nor do we employ or contract drivers. Instead, we work with TNCs that are licensed by state agencies, such as the Public Utilities Commission in Florida. These companies must meet strict requirements, including:
- Mandatory background checks for drivers
- Minimum insurance coverage of up to $1,000,000
- Vehicle condition and age standards
- Disqualification of drivers with recent serious driving offenses, such as DUIs within the past 7 years
These and other requirements vary by state but ensure a consistent level of safety and professionalism.
Is Ageless Care Solutions an emergency medical transportation service?
No. While many individuals use our services to get to medical appointments, we are not a substitute for an ambulance or emergency transportation. In a medical emergency, please call 911.
Do you provide non-emergency medical transportation (NEMT)?
No, we do not provide NEMT services. Although many users rely on us for rides to healthcare appointments, the rideshare drivers we work with are not trained to assist individuals who need physical help getting in or out of a vehicle. Additionally, their vehicles are not guaranteed to accommodate equipment like motorized wheelchairs or scooters.
Licensed TNCs offer curb-to-curb service only, so if you require more assistance, we recommend looking into specialized transportation options.
Are Ageless credits refundable?
All Ageless Care Solutions ride credits are non-refundable.
How do I report an issue with my ride?
We aim to provide a positive experience with every ride. If you encounter an issue, please contact our Ride Department within 48 hours of ride completion:
- Phone: (239) 236-2386
- Email: support@silvereaseonthegollc.co
Prompt reporting helps us advocate for you more effectively.
What is the resolution process?
After we receive your concern, a member of our support team will forward the issue to our rideshare partner for resolution. Once a decision is made, we’ll notify you by automated phone call and email.
Please note:
We cannot issue refunds for delays caused by traffic, weather, or other events beyond the driver’s control.
We are unable to investigate ride issues reported more than 30 days after the trip occurred.
Can someone under 18 ride alone?
No. Rides should not be requested for individuals under 18 unless they are accompanied by the account holder or another adult. This is a safety requirement and part of our Community Guidelines, designed to protect all users.
Partnership FAQ
How can we collaborate?
To start a partnership, simply fill out the form on our Business Partnerships page. We’re excited to connect with you!
What is the billing process?
We offer two billing options: you can provide a debit/credit card, and we will charge it at the end of each ride, or we can invoice you in advance for a month’s worth of services.
How do I sign people up for my program?
When you create an account with us, we give you a unique registration page. Anyone you refer through this page will be automatically enrolled in the subsidy or service program that you’ve set up.
How does insurance and liability work?
We partner with trusted on-demand transportation providers, ensuring that every ride is covered by comprehensive insurance policies. These policies protect the rider, driver, and any third parties involved in the event of an accident, including liability coverage and uninsured/underinsured motorist protection.
What do clients need to use Ageless Care Solutions?
Clients simply need a phone capable of calling our support line. We recommend using a cell phone for easy communication, but a landline will also work.
Is there any liability risk when using Ageless Care Solutions?
The liability risk is no different than that of any standard ride. We prioritize the safety of our clients and drivers, ensuring that all rides meet the necessary safety standards. If you need assistance with any special requests, like loading a walker or wheelchair, we’ll communicate this clearly, and you’ll have the option to cancel at any time.
Can riders use walkers or wheelchairs?
Yes, walkers and foldable wheelchairs are welcome, as long as the rider can transfer themselves into and out of the vehicle without assistance.
Let your operator know, and we’ll note it in the rider’s account. When drivers are asked to lift mobility items, it’s considered customary to offer a tip.
Who are the drivers?
Medication Delivery
What information does the driver need for medication pickups?
To pick up your medication, the driver will need your full name, phone number, date of birth, and home address.
Can the driver use my credit or debit card to pay for the medication?
For your safety, we highly recommend calling your pharmacy ahead of time to place your card on file. This ensures the medication is paid for when the driver arrives and avoids any need to hand over a card.
How long does medication delivery usually take?
Delivery time can vary depending on driver availability, distance to the pharmacy, and how long it takes to process your medication pickup.
What are the medication delivery department’s hours?
Our medication delivery and special request team is available daily:
Eastern Time: 8:00 AM – 10:00 PM
Central Time: 7:00 AM – 9:00 PM