AGELESS CARE SOLUTIONS LLC
Client Bill of Rights & Responsibilities
A Commitment to Dignity, Transparency, and Respect
Ageless Care Solutions is committed to preserving each client's independence, respecting personal preferences, and providing professional, non-medical companion and concierge support. This document outlines the rights of our clients and the responsibilities that support a safe and collaborative service relationship.
Pursuant to the principles of Florida Statutes Chapters 381 and 400. [1, 2]
Client Rights
1. Right to Dignity, Courtesy, and Respect
Every client has the right to be treated with absolute courtesy and respect, with full appreciation of his or her individual dignity, personal history, and lifestyle choices, alongside the absolute protection of his or her need for personal privacy. [1]
2. Right to Responsive Communication
Every client has the right to receive a prompt, reasonable, and professional response to all questions, concerns, and schedule requests. [1]
3. Right to Staff Identification
Every client has the right to know the identity and professional qualifications of any companion or concierge assistant assigned to their private estate or residence. [1]
4. Right to Service Personalization and Autonomy
Every client has the right to receive care and lifestyle support that values their personal preferences. Clients have the right to refuse any service variation or task, and to request a replacement companion at any time without fear of penalty or discrimination. [1]
5. Right to Clear Financial Disclosures
Every client has the right to receive an accurate, written estimate of all charges prior to the initiation of services. Clients have the right to receive transparent, itemized billing statements that clearly explain all charges for services rendered. [1]
6. Right to File a Grievance
Every client has the right to voice complaints or express grievances regarding their care, schedules, or the conduct of their assigned companion without fear of retaliation, coercion, or service interruption. [1, 2]
7. Right to Regulatory Transparency
Every client has the right to be informed of the formal state processes for reporting concerns. Compliments or complaints regarding registered companion operations can be directed directly to the Florida Agency for Health Care Administration (AHCA) at 1-888-419-3456. [1]
Client Responsibilities
To ensure a safe, collaborative environment within private estates, clients or their authorized fiduciaries are expected to maintain the following responsibilities: [1, 2]
1. Provide Accurate Information
The client or their representative is responsible for providing accurate and honest information regarding basic lifestyle habits, safety requirements, and household logistics. [1]
2. Maintain a Safe Environment
The client or their representative is responsible for ensuring that the private estate or luxury community residence remains a safe, respectful environment free of structural hazards for our W-2 companion team. [1, 2]
3. Honor Schedule Commitments
The client is responsible for keeping scheduled companion visits or notifying the administrative care desk in accordance with agreed-upon cancellation window protocols. [1]
4. Financial Obligations
The client or their responsible fiduciary is responsible for fulfilling financial obligations in a timely manner according to their customized membership tier or care agreement.