Answers to Common Questions
We believe informed families make confident decisions. Below are answers to some of the questions we receive most often about our premium companion and concierge services.
- ELITE COMPANION CARE & INSURANCE COMPLIANCE
❓ Is Ageless Care Solutions a medical or home health nursing agency?
No. We are a premier, strictly non-medical service provider registered with the Florida Agency for Health Care Administration (AHCA Registration No. 239019), focusing on lifestyle enhancement, transportation, and schedule management rather than clinical care.
❓ Do you require a minimum number of hours per visit?
Yes, we maintain a 4-hour minimum per shift to ensure companions have adequate time to build genuine relationships and deliver quality service.
❓ How do you screen and vet your companions?
All personnel clear a rigorous onboarding protocol, including fingerprint-based Level 2 background checks, DMV record reviews, reference audits, and liability insurance verification.
❓ Are your companions independent contractors (1099) or W-2 employees?
Our companions are fully vetted W-2 employees, allowing us to manage payroll taxes, workers’ compensation, and liability insurance directly.
❓ How are transportation miles and incidental travel expenses billed?
Mileage for client transport or errands is billed at the IRS business rate. Tolls, parking, and pre-authorized expenses are also itemized on weekly statements.
❓ Can your staff assist with physical rehabilitation, exercise regimes, or physical therapy homework?
No. Our staff provides non-clinical standby assistance and mobility safety walks, but state law prohibits them from executing physical therapy or clinical exercise protocols.
- SENIOR LIVING ADVISORY & LONG-DISTANCE CAREGIVING
❓ How does your Senior Living Advisory service work, and is there a fee?
We provide independent family advocacy and boutique placement support. Advisory services are billed via transparent flat rates or package tiers without undisclosed facility kickbacks.
❓ How do you support out-of-state family members who cannot travel to Florida?
We act as local advocates by conducting virtual walkthroughs, generating facility report cards, and liaising with attorneys and trust officers.
❓ What is the difference between Companion Care and Concierge Services?
Our Elite Companion Care focuses on emotional well-being, conversation, social engagement, cognitive stimulation, neighborhood walks, and meaningful companionship. Our Concierge & Lifestyle Support focuses on managing daily household logistics, grocery shopping, meal preparation, transportation, errands, and personal assistance. Many families choose a customized care plan that blends both services together.
❓ What areas do you serve?
We proudly serve clients throughout Southwest Florida, including Fort Myers, Naples, Cape Coral, Bonita Springs, Estero, Sanibel Island, Marco Island and Pelican Bay.
❓ Are services available on weekends and overnight?
Yes. Although our administrative office operates during standard business hours, our companion services are available 24 hours a day, 7 days a week, including weekends, holidays, and overnight care. An on-call coordinator is always available for urgent scheduling needs.
Still Have Questions?
Every family has unique needs. Our Care Coordination Team is happy to answer your questions, explain our services, and help you determine the best companion and concierge solution for your loved one.