Privacy Policy

Ageless Care Solutions (“Ageless Care Solutions,” “we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit **https://agelesscares.com/**, contact us, request or receive our services, or interact with our text-message program.

By using our website or providing information to us, you acknowledge this Privacy Policy.

 

1. Information We Collect

1.1 Information You Provide

Depending on how you interact with us, we may collect:

•⁠ ⁠Name
•⁠ ⁠Phone number
•⁠ ⁠Email address
•⁠ ⁠Mailing or service address
•⁠ ⁠Information about your inquiry or requested services
•⁠ ⁠Appointment and scheduling information
•⁠ ⁠Care-related information you choose to provide for arranging non-medical home-care services
•⁠ ⁠Communications you send to us
•⁠ ⁠Information submitted through website forms, phone calls, email, or other contact methods

Please do not submit emergency medical information through our website or text-message program. In an emergency, call 911 or contact appropriate emergency services.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect information such as:

•⁠ ⁠IP address
•⁠ ⁠Browser type
•⁠ ⁠Device type
•⁠ ⁠Operating system
•⁠ ⁠Referring website
•⁠ ⁠Pages viewed
•⁠ ⁠Date and time of website activity
•⁠ ⁠General usage and diagnostic information

1.3 Cookies and Similar Technologies

Our website may use cookies, pixels, analytics tools, or similar technologies to operate the website, remember preferences, understand website usage, and improve our services. You may adjust cookie settings through your browser. Disabling cookies may affect certain website features.

2. How We Use Information

We may use information to:

•⁠ ⁠Respond to inquiries and requests
•⁠ ⁠Provide, coordinate, and manage non-medical home-care services
•⁠ ⁠Schedule appointments and communicate scheduling changes
•⁠ ⁠Communicate with clients, authorized representatives, caregivers, and contacts
•⁠ ⁠Provide service-related notices and updates
•⁠ ⁠Respond to questions and support requests
•⁠ ⁠Send text messages when you have provided appropriate consent
•⁠ ⁠Process payments and maintain business records
•⁠ ⁠Improve our website, services, and customer experience
•⁠ ⁠Prevent fraud, misuse, unauthorized access, or security incidents
•⁠ ⁠Comply with legal obligations and respond to lawful requests
•⁠ ⁠Protect the rights, safety, and property of Ageless Care Solutions, our clients, caregivers, and others

We do not use information to diagnose medical conditions, provide medical treatment, or replace advice from licensed healthcare professionals.

3. Text Messages and SMS Communications

You are not required to consent to receive text messages from Ageless Care Solutions, and consent is not a condition of purchasing services.

By providing your mobile phone number and affirmatively opting in, you agree to receive SMS text messages from Ageless Care Solutions regarding inquiries, appointments, scheduling, service updates, caregiver communications, requested home-care services, and related customer support.

Message frequency may vary. Message and data rates may apply. Reply STOP to opt out of further text messages. Reply HELP for assistance. You may also contact us at *239-579-3377* or *info@agelesscares.com* for support.

If you opt out, you may still receive non-promotional communications that are necessary to respond to a request, provide a service, or complete an existing business interaction where permitted by law.

4. How We Share Information

We do not sell or rent your personal information. Mobile phone numbers, SMS opt-in information, and text-message consent data will not be sold, shared, or transferred to third parties or affiliates for their own marketing or promotional purposes.

We may share information with service providers that help us operate our website, scheduling processes, customer support, communications, payment processing, information technology, and text-message program. These providers may use information only to perform services for us and may not use your mobile information or SMS consent data for their own marketing or promotional purposes.

4.1 Service Providers

We may share information with service providers that help us operate our website, scheduling processes, customer support, communications, payment processing, information technology, and text-message program. These providers may use information only to perform services for us and may not use your mobile information or SMS consent data for their own marketing or promotional purposes.

4.2 Caregivers and Authorized Representatives

We may share information with caregivers, contractors, authorized representatives, emergency contacts, or other persons when reasonably necessary to arrange or provide requested non-medical home-care services, communicate about scheduling, or protect safety.

4.3 Legal and Safety Requirements

We may disclose information when reasonably necessary to:

•⁠ ⁠Comply with applicable laws, regulations, subpoenas, court orders, or legal processes
•⁠ ⁠Respond to lawful requests from government authorities
•⁠ ⁠Protect the rights, property, or safety of Ageless Care Solutions, our clients, caregivers, website visitors, or others
•⁠ ⁠Investigate fraud, security incidents, or misuse
•⁠ ⁠Enforce our agreements and policies

4.4 Business Transfers

If Ageless Care Solutions is involved in a merger, acquisition, financing, sale of assets, reorganization, or similar transaction, information may be transferred as part of that transaction, subject to applicable law.

5. Data Retention

We retain information for as long as reasonably necessary to provide services, communicate with you, maintain business and financial records, comply with legal obligations, resolve disputes, enforce agreements, and protect our legitimate business interests.

Retention periods may vary depending on the type of information and the reason it was collected.

6. Data Security

We use reasonable administrative, technical, and physical safeguards designed to protect information from unauthorized access, use, disclosure, alteration, or destruction.

No method of transmission or electronic storage is completely secure. Therefore, we cannot guarantee absolute security.

7. Your Choices and Rights

Depending on applicable law, you may have the right to:

•⁠ ⁠Request access to personal information we maintain about you
•⁠ ⁠Request correction of inaccurate information
•⁠ ⁠Request deletion of information, subject to legal and operational exceptions
•⁠ ⁠Ask about how your information is used or disclosed
•⁠ ⁠Opt out of marketing communications
•⁠ ⁠Withdraw consent to receive text messages by replying STOP

To make a privacy request, contact us using the information in the *Contact Us* section below. We may need to verify your identity before completing certain requests.

8. Text-Message Opt-Out

You may stop receiving text messages by replying *STOP* to a message from Ageless Care Solutions.

After you send STOP, you may receive a confirmation message, and no further text messages will be sent unless you later provide a new opt-in or messaging is otherwise permitted by law.

For assistance, reply *HELP* or contact us at *239-579-3377* or *info@agelesscares.com*.

9. Children’s Privacy

Our website and services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

If we learn that we have collected personal information from a child under 13, we will take reasonable steps to delete it, subject to applicable legal requirements.

10. Third-Party Websites and Services

Our website may contain links to third-party websites or services. We are not responsible for the content, security, or privacy practices of third parties.

We encourage you to review the privacy policies and terms of any third-party websites or services you access.

11. Website and Service Limitations

Our website provides general information about Ageless Care Solutions and is not a substitute for medical advice, diagnosis, or emergency services.

Ageless Care Solutions provides non-medical home-care services. Our caregivers do not diagnose medical conditions, provide medical treatment, administer injections, perform skilled nursing services, prescribe medication, or make medical decisions for clients.

For a medical emergency, call 911 or contact appropriate emergency services.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes, we will post the revised version on this page and update the *Last Updated* date.

Your continued use of our website or services after an updated Privacy Policy is posted means the updated policy applies to your continued interactions with us, subject to applicable law.

13. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your information, contact us:

 

*Ageless Care Solutions*
Southwest Florida
Phone: 239-579-3377
Email: info@agelesscares.com
Website: https://agelesscares.com/

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